Shipping Information

Domestic Shipping (United States)

Standard Shipping

• Delivery Time: 5-7 business days
• Cost: $9.95 for orders under $150
• Free Shipping: Available on all orders $150 and above
• Tracking: Provided via email once your order ships

Express Shipping

• Delivery Time: 2-3 business days
• Cost: $19.95
• Tracking: Full tracking included
• Signature Required: For orders over $300

Overnight Shipping

• Delivery Time: Next business day
• Cost: $29.95
• Order Cutoff: 2:00 PM EST for same-day processing
• Signature Required: All overnight shipments

International Shipping

We proudly ship Golden Goose sneakers worldwide to bring you authentic Italian craftsmanship wherever you are.

Available Countries

• Canada: 7-10 business days ($24.95)
• United Kingdom: 10-14 business days ($34.95)
• European Union: 10-14 business days ($34.95)
• Australia: 12-16 business days ($39.95)
• Japan: 10-14 business days ($34.95)
• Other countries: 14-21 business days ($44.95)

International Shipping Notes

• Customs & Duties: International customers are responsible for all customs fees, duties, and taxes
• Delivery Times: May vary due to customs processing
• Tracking: Available for all international shipments
• Restricted Items: Some countries may have restrictions on leather goods

Processing & Handling

Order Processing Time

• Standard Orders: 1-2 business days
• Custom/Special Orders: 3-5 business days
• Peak Season: Additional 1-2 days during holidays

Business Days

Our fulfillment center operates Monday through Friday, 9:00 AM to 6:00 PM EST. Orders are not processed on weekends or federal holidays.

Order Confirmation

You will receive an order confirmation email within 30 minutes of placing your order. If you don't receive this email, please check your spam folder or contact our customer service team.

Packaging & Care

Premium Packaging

All Golden Goose shoes are carefully packaged in our signature boxes with protective materials to ensure your sneakers arrive in perfect condition.

Eco-Friendly Commitment

• Recyclable packaging materials
• Minimal use of plastic
• Sustainable shipping practices

Package Contents

• Your Golden Goose sneakers
• Original shoe box
• Care instruction card
• Authenticity certificate
• Invoice/receipt

Shipping Restrictions

We Currently Do Not Ship To:

• P.O. Boxes (domestic express and overnight only)
• Military APO/FPO addresses
• US territories (Puerto Rico, Guam, Virgin Islands)
• Countries with current trade restrictions

Address Requirements

• Complete street address (no abbreviations)
• Valid phone number for delivery contact
• Correct postal/ZIP codes
• Apartment/suite numbers when applicable

Tracking Your Order

Tracking Information

Once your order ships, you'll receive a shipping confirmation email with tracking information. You can track your package using:

• Direct carrier tracking (UPS, FedEx, USPS)
• Our order tracking system
• Mobile app notifications

Delivery Attempts

Our shipping partners will make up to three delivery attempts. If delivery cannot be completed, packages will be held at the local facility for pickup or returned to our warehouse.

Special Circumstances

Weather Delays

Severe weather conditions may cause shipping delays beyond our control. We'll notify you of any significant delays affecting your order.

Holiday Shipping

During peak holiday seasons, we recommend placing orders early to ensure timely delivery. Special holiday shipping schedules will be posted on our website.

Address Changes

Address changes can only be made before your order ships. Once shipped, contact the carrier directly for delivery modifications.

Contact Information

For shipping-related questions or concerns:

Contact Method	Details	Hours
Email	[email protected]	24/7 (Response within 24 hours)
Phone	+1-212-555-0198	Mon-Fri 9AM-6PM EST
Live Chat	Available on website	Mon-Fri 10AM-8PM EST