Refund & Returns Policy

Return Policy Overview

At Golden Gooses Shoes, we want you to be completely satisfied with your purchase. We offer a comprehensive return policy to ensure your peace of mind when shopping with us.

Eligible Items for Return

Items We Accept for Return:

• Unworn Golden Goose sneakers in original condition
• Items with original tags still attached
• Shoes that show no signs of wear or damage
• Items purchased within the last 30 days
• Gift purchases (with gift receipt or order confirmation)

Items We Cannot Accept:

• Shoes that have been worn outdoors
• Items damaged by customer misuse
• Products purchased more than 30 days ago
• Items without proof of purchase
• Customized or personalized shoes

How to Return Your Items

Step 1: Contact Our Customer Service

Before returning any item, please contact our customer service team to initiate the return process. You can reach us via email at [email protected] or call us at +1-212-555-0198 during business hours (Mon-Fri, 9AM-6PM EST).

Step 2: Receive Your Return Authorization

Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions. This number is required for all returns.

Step 3: Package Your Items

Securely package your shoes in any suitable box. Include your RMA number and original order confirmation. While original packaging is appreciated, it's not required for returns.

Step 4: Ship Your Return

Use the prepaid return shipping label provided by our customer service team (for US customers). International customers may be responsible for return shipping costs.

Refund Process

Processing Time

Once we receive your returned item, our quality assurance team will inspect it within 2-3 business days. If approved, your refund will be processed within 5-7 business days.

Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-10 business days

Exchanges

We currently process exchanges as returns and new orders. If you need a different size or style:

• Return your original item following our return process
• Place a new order for your desired item
• We'll prioritize processing your new order once we receive your return
• Contact customer service to coordinate this process

International Returns

International Customers

We gladly accept returns from international customers with the following considerations:

• Same 30-day return window applies
• Customer responsible for return shipping costs
• Items must be declared accurately for customs
• Processing may take additional 3-5 business days
• Refunds exclude original international shipping charges

Damaged or Defective Items

Quality Guarantee

If you receive damaged or defective merchandise, please contact us immediately. We will:

• Provide a prepaid return label regardless of location
• Process your return with priority handling
• Offer a full refund or replacement at your preference
• Cover all associated shipping costs

Gift Returns

Gift recipients can return items with the following process:

• Gift receipt or order number required
• Returns processed as store credit or refund to gift purchaser
• Same quality and time requirements apply
• Contact customer service for assistance with gift returns

Return Shipping Information

Our Return Address:

Golden Gooses Shoes Returns Department
2847 Madison Avenue
New York, NY 10017
United States